- All items are shipped fully insured from Denver, Colorado.
- Buyer is responsible for shipping costs unless otherwise stated.
- For high-value items, we require Hold At Location (HAL) delivery at your nearest FedEx location for security.
- Tracking numbers are provided once the item ships.
- Eternal Carat is not responsible for delays caused by carriers, customs, or other external factors beyond our control.
Shipping Policy
Step 1: The Creative Consultation
Every masterpiece begins with a conversation. Share your inspiration—be it a family story, a hand-drawn sketch, or a Pinterest board. We discuss metal choices, stone settings, and your budget to create a blueprint that is uniquely yours.
- What to expect: A dedicated design partner who listens more than they talk.
Step 2: Digital Precision (CAD Rendering)
We bridge the gap between imagination and reality using state-of-the-art 3D modeling. You will receive high-resolution renderings of your piece from every angle. This is where we fine-tune the details—ensuring the "fit and feel" are exactly what you envisioned.
- What to expect: Total clarity. You’ll see your ring in 3D before a single grain of gold is cast.
Step 3: The Physical Connection (Wax Prototype)
We believe in a "measure twice, cut once" philosophy. We provide the option of a 3D-printed wax prototype. This allows you to feel the proportions on your hand and verify that the size is perfect. As we’ve proven with our most recent clients, getting the fit right at this stage ensures a lifetime of comfort.
- What to expect: A "test drive" of your jewelry to ensure the scale and comfort are 100% correct.
Step 4: The Final Reveal
The Content: Our master bench jewelers cast your piece in precious metal and hand-set each stone. After a rigorous multi-stage polishing process and a final quality inspection, your custom piece is ready to be worn, loved, and eventually, passed down.
- What to expect: A finished heirloom that exceeds expectations, presented in our signature Eternal Carat packaging.